Ballpark


Frequently Asked Questions
Frequently Asked Questions
(Last update: 6/11/2008)

 >  VISITING SHEA STADIUM
  • How do I get to Shea Stadium?
    Shea Stadium is located on Roosevelt Avenue in Flushing, Queens. Shea is conveniently accessible by subway and Long Island Railroad. You can also take the bus, ferry or drive your car to Shea Stadium. The New York Mets encourage you to arrive early and take mass transit.
  • Where can I park when I come to Shea Stadium?
    Construction of Citi Field continues in the main parking lot (Lot B) of Shea Stadium (between the scoreboard and 126th Street). The new ballpark, a state-of-the-art facility built for your entertainment and comfort, will be completed in time for Opening Day 2009.

    The construction work in the interim will significantly reduce the number of parking spaces in Lot B, affecting parking and traffic patterns around Shea Stadium.

    With limited parking, we urge you to take mass transit to and from Shea Stadium on game days. The MTA and the LIRR have agreed to expand service on the #7 subway and the Port Washington branch of the LIRR (which both stop at Shea Stadium).

    Should you choose to drive, mets.com will have the latest information on recommended Park-and-Ride locations along the #7 subway and the LIRR, as well as interim parking areas. When arriving at Shea Stadium, follow signs and traffic personnel directing you to designated stadium sites. You should plan to arrive early.

    We are working diligently with numerous City agencies to minimize construction-related inconveniences and ask for your patience during the ballpark construction period.
  • What time do the parking lots open?
    Parking areas at Shea Stadium open at 9:30 a.m. for afternoon games and 3:30 p.m. for evening games.
  • How early may we enter Shea Stadium prior to the start of the game?
    Gate C opens two and a half hours prior to the scheduled game time. You and your guests are invited to enter through Gate C and enjoy batting practice from your ticketed seats. All other gates open one and a half hours prior to the scheduled game time, except the Diamond Club entrance, which opens two hours prior to the scheduled start of night games. Opening times may vary for doubleheaders and special game dates.
  • Where are handicapped parking spaces located?
    Handicapped parking is now located on Stadium Road enters from Roosevelt Avenue, on 126 street opposite 39th avenue, at the Press Gate enter from the Marina circle or through the pre-paid entrance. Upon entering the stadium ask the attendant at the parking entrance for directions to the handicapped parking spaces.
  • In the event of a rainout is parking refundable?
    The parking fee is non-refundable after entering the stadium parking areas.
  • Is parking available on a pre-paid basis?
    The option to purchase pre-paid parking passes for all 81 New York Mets home games is available only to our Season Ticket account holders at a cost of $1,053.00. Please call Season/Plan Account Services at (718) 565-4360 for more information.
  • Is tailgating allowed in the parking lots?
    Tailgating is not permitted in any parking lots or on stadium property.
  • What items may I bring into Shea Stadium?
    We ask fans to arrive early and travel light. The Mets reserve the right to inspect all vehicles, items and fans entering Shea Stadium grounds to determine which items are appropriate for admission. This inspection may include the use of hand-held metal detectors and hand searches of individuals and carried items. Please click here for more details on security guidelines.
  • Are cameras/recording devices permitted?
    Small still or digital still cameras are permitted in Shea Stadium. Video cameras are not permitted due to security guidelines.
  • Are there Bag Check facilities?
    There are no Bag Check facilities in or around Shea Stadium.
  • Can I bring a sign into Shea with me?
    Fans are welcome to bring signs into the stadium to show support for their favorite player or team. Signs may not be hung in fair territory or block the view of any fan. In addition, signs and banners may be carried through the stands between innings only. Fans are not permitted to post or carry their banners on levels or in areas other than where their ticket admits them. The Mets reserve the right to remove banners containing inappropriate or commercial messages.
  • Can I leave the game and then re-enter?
    All exits are final. Fans are not permitted to leave the ballpark and then re-enter.
  • Does the stadium have elevator access for wheelchairs?
    Yes, wheelchair patrons should enter Shea Stadium through the Press Gate located between Gates B and C. The Press Elevator is available to take wheelchair patrons to the Field Level or any other level they wish to access. While most wheelchair seating is located on the Field Level, the Diamond Club Restaurant, Grill Room, Diamond View Suites, and Left Field Terrace are all accessible by wheelchair patrons holding appropriate tickets.
  • I am meeting someone before a game. Where is a good place to meet?
    One good location is outside the Mets Offices, located between Gates C and D.
  • Does Shea Stadium have a lost and found?
    The lost and found department is in the Stadium Operations office on street level at Gate B inside Shea Stadium. On non-game days it is open Monday to Friday from 8 a.m. - 3:30 p.m. On game days, it is open from 8 a.m. until the conclusion of the game. The phone number is (718) 565-4378.
  • Does Shea Stadium provide accommodations for disabled fans?
    Shea Stadium provides disabled accommodations through our Mets Customer Relations Office. For more information, please click here.
  • Can I watch batting practice? What time does batting practice start?
    Fans are welcome to arrive at Shea early to watch players take batting practice during regular season home games. Fans can enter Gate C two and a half (2 ½) hours prior to the scheduled game time.

    Pre-game schedule:
    for a...1:10 p.m. game3:55 p.m. game7:10 p.m. game
    Mets BP10:40 a.m.1:25 p.m.4:40 p.m.
    Visitor BP11:30 a.m.2:15 p.m.5:30 p.m.
    Mets Infield12:15 p.m.3:00 p.m.6:15 p.m..
    Visitor Infield12:25 p.m.3:10 p.m.6:25 p.m.
    Grounds Crew12:35 p.m.3:20 p.m.6:35 p.m.

    Times are approximate and are subject to change without prior notification and at the discretion of either team. Please note it is common that the home and visiting team opts not to take batting practice before a day game, following a night game.
  • Are there Kosher concession stands at Shea?
    Kosher Foods including hot dogs, knishes, pretzels, peanuts, water and soda are available at Shea Stadium. These foods can be purchased in the Right Field Food Court on the Field Level, Section 3 of the Loge Level and Section 6 of the Mezzanine Level.
  • Is smoking permitted?
    During the final year at Shea Stadium in 2008, smoking is prohibited. The 2008 smoking prohibition will encompass all areas within Shea, including the ramps. Anyone violating this prohibition will be subject to ejection.

    To accommodate fans who wish to smoke at Mets home games at Shea Stadium, smoking will be restricted to a designated area outdoors near Gate C. Fans with a ticket stub will be able to re-enter the stadium.

    Secondhand smoke is a known health hazard and irritant for nearby non-smokers. The American Lung Association cites that there is no safe level of exposure to secondhand smoke. Now, all Mets fans will be able to cheer for the Mets at Shea without being exposed to the dangers of secondhand smoke.

    The Mets will continue to provide fans a smoke-free environment when they move into Citi Field, their new world class home, in 2009.
  • Where are the first aid stations located?
    Emergency treatment is offered at the First Aid Room, which is located on the Loge Level behind home plate. A doctor and registered nurse are on duty for every game. Volunteer EMT's from Corona Ambulance Corporation are stationed in Left Field on the Field Level and behind home plate on the Loge, and Mezzanine levels on game days. An ambulance is also standing by at the stadium in case of serious medical emergencies.
  • Where are the restrooms at Shea?
    Ladies' Rooms - Located on Field Level behind Columns 18, 11, 5, 35 and 48; on Loge Level near Sections 11, 27, 10 and 26; on the Press Level in the Diamond Club and Grill Room, near the Press Elevator, near Suites 4 and 46; on the Mezzanine Level near Sections 10, 14, 18, 26, 11, 15, 19 and 27; and on the Upper Level near Sections 26-28, 38-40, 1-3, 25-27 and 37-39, and in the Picnic Area. Baby diaper changing stations are located in each ladies' room as well as stretchers for emergency cases.

    Men's Rooms - Located on Field Level behind Columns 22, 8, 31 and 44; on Loge Level near Sections 6, 22, 7 and 23; on the Press Level in the Diamond Club and Grill Room, near the Press Elevator, near Suites 6 and 47; on the Mezzanine Level near Sections 6, 22, 1, 7 and 23; and on the Upper Level near Sections 2, 10-12, 14-16, 22-24, 34-36, 9-11, 21-23 and 33-35; and in the Picnic Area. Baby diaper changing tables are located in the men's room behind home plate on each level.

 >  TICKET QUESTIONS
  • Where is the Will Call Reservation window and what time does it open and close?
    The Will Call Reservation Window is located between Gates C and D and opens 2 ½ hours before game time. The window remains open until the middle of the fifth inning.
  • How can I purchase tickets for Mets games in advance?
    Tickets for Mets games at Shea Stadium may be purchased online through this website, in person at our Advanced Ticket Window between Gates C and D at Shea Stadium, phone at 718-507-TIXX, at the New York Mets Clubhouse Shops or the Ticket Office at KeySpan Park.

    Automated Ticket Sales Kiosk: Located outside the Advance Ticket Windows at Shea Stadium (right next to the Mets Office entrance between Gates C and D). The kiosk sells future Mets single game tickets (24 hours a day/7 days a week). Kiosk will sell for that day's game up to 2 ½ hours prior to game time.
  • Where can I purchase individual game tickets on game days?
    Windows located at the ticket sales pavilions at Gates A and E open at the same time the gates and turnstiles open. A limited number of windows normally open 2 ½ hours before the scheduled game time to coincide with the early opening of Gate C, and the remaining windows normally open 1 ½ hours before the scheduled game time. These times may vary for doubleheaders and special game dates. The last windows normally close upon the completion of the top half of the fifth inning. Late arrivals may purchase tickets at the Advance Ticket Window through the completion of the seventh inning.
  • Can I purchase individual tickets for the Picnic Area?
    The Picnic Area is an area used for groups of 100 to 1400. To book your day at Shea, call the Group Sales Office at (718) 565-4348.
  • How many tickets are considered a group?
    Twenty-five (25) or more tickets to any one game is considered a group. Group purchases must be made through the Mets Group Sales Office (Ticket Office entrance, between gates C and D) at Shea Stadium or by phone at (718) 565-4348.

    Group Sales office hours:
    Monday through Friday 9:00 a.m. - 5:00 p.m.
    Saturday & Sunday 9:00 a.m. - 5:00 p.m.

    Group orders are also accepted by mail.
  • My tickets have been lost/stolen. What should I do?
    If your tickets are stolen, you should contact the Ticket Office at 718-507-8499 in advance of the game or go directly to the Ticket Office between Gates C and D on the day of the game.
  • At what age does a child require a ticket?
    Any child that reaches the height of the turnstile is required to have a game day ticket to gain admittance to Shea Stadium. The height of the turnstile is 32 inches.
  • How can I find out where my seats are located?
    You may access the Shea Stadium seating chart by clicking here.
  • Where can I leave tickets for somebody?
    If you need to leave a ticket for someone, please go to the Ticket Office between Gates C and D. Instruct your friend the ticket will be left at the Will Call Reservation Window, also between Gates C and D. Photo ID is required to pick up tickets.
  • I purchased tickets but now I'm unable to attend the game. Can I return my tickets?
    Mets policy is that advance tickets are not refundable. Individual game advance tickets may be exchanged subject to certain provisions. Please contact the Ticket Office at 718-507-8499 for details.

    With StubHub, the new Official Fan to Fan Ticket Marketplace of mets.com, you can easily sell tickets in a safe and secure environment, not worry about communication with buyers of your tickets, get paid by check or PayPal for quick payment and take advantage of the millions of fans looking for tickets on StubHub. Click here for more information »
  • How do I know if the game is cancelled or delayed due to weather?
    Fans are encouraged to tune in to WFAN SportsRadio 66 (660 AM) or call (718) 507-RAIN for the latest information regarding rainouts or delays.
  • What is the rainout policy?
    In the event a regulation game is not played due to weather then, unless indicated otherwise on the ticket, the rain check can be exchanged for the same price seat for any regular season home game at the same facility this or next season (including, in the case of NY Mets tickets only, at Citi Field in 2009), subject to availability, or (in the case of NY Mets tickets only) refunded during this or the next calendar year at the Mets' home ballpark or by mail to the Mets Ticket Office. If issued complimentarily, this ticket shall have no value.
  • Where is the Diamond Club located? Who can go there? What time does it open?
    The Diamond Club is located on the Press Level of the stadium between home plate and first base. It is available by membership only to Season Ticket, Combination Plan and Weekday Plan holders only. The Diamond Club features two restaurants that open two hours before night games and one and a half hours before day games.
  • Where are the handicapped accessible seats located?
    Wheelchair seating at Shea Stadium is available in three areas of the Field Level concourse; behind home plate, in left and right field and on the Field Club platforms on the 1st and 3rd base side, subject to availability. A maximum of four tickets may be requested for any one game (including up to three companion tickets for one wheelchair). Chairs will be provided for companions. Orders are filled on a first-come, first-served basis, subject to availability. Fans interested in wheelchair seating should call the Mets Customer Relations Office at (718) 565-4360 for information and assistance in purchasing tickets. Subject to availability, tickets are also sold day-of-game at the counter in the Shea Stadium Ticket Office.
  • Where are the non-alcohol sections located? How much are these tickets?
    The Non-Alcohol Consumption sections are Upper Reserved sections 10-12-14-16. Beer is not sold and may not be consumed in these sections. Non-Alcohol Consumption seating may be purchased through any Mets ticket sales outlet or by mail to Shea Stadium, subject to availability. All seating is Upper Level Reserved, priced $5- $35 per ticket depending on game date.

 >  MISCELLANEOUS
  • How can I obtain a MBNA Mets credit card?
    You can apply for a Mets credit card online. Just click here and follow the steps for an affinity card. You can also call 1-800-WEB-APPLY.
  • How can I purchase Mets Merchandise?
    You can shop online in the mets.com Shop or you can request a Mets Merchandise catalog by calling 1-800-PRO-TEAM.
  • Where are the Mets Clubhouse Shops located and when are they open?
  • How can I purchase a yearbook, program or media guide?
    The Mets Official Yearbook is sold at Shea Stadium for $12.00. It is also available through the mail by writing to: New York Mets, Attn: Yearbook, Shea Stadium, 123-01 Roosevelt Ave., Flushing, NY 11368-1699. Please add $2.00 for postage and handling.

    The Mets Magazine is sold at Shea Stadium for $5.00. Price is subject to change for special editions. It is also available through the mail by writing to: The New York Mets, Attn: Magazine, Shea Stadium, 123-01 Roosevelt Ave., Flushing, NY 11368-1699. Please add $1.00 for postage and handling.

    The Mets Media Guide is sold at Shea Stadium for $20.00. It is also available through the mail by writing to: The New York Mets, Attn: Media Guide, Shea Stadium, 123-01 Roosevelt Ave., Flushing, NY 11368-1699. Please add $2.00 for postage and handling.
  • How can I purchase Mets Money?
    Mets Money is a specially designed Shea currency available in denominations of $1.00, $5.00 and $10.00. It also makes a great gift for your favorite fan. Mets Money may be purchased separately or along with season, plan, group or individual game tickets. Click here for more information and to purchase online »
  • Where can I use Mets Money?
    Mets Money is honored throughout Shea at all food and beverage counters, restaurant areas, party facilities, souvenir stands and ticket windows.
  • How can I sing the National Anthem before a game?
    Seeking: Male and female performers, all ages.

    Interested talent should submit an a cappella demo of the National Anthem that is one minute and 30 seconds long. Please include a cover letter which includes your headshot or photograph, contact information, as well as a brief description of where you heard about this opportunity. Photos and demos will not be returned and do not need to be professionally done.

    Selected talent will be contacted to book a performance date. Artists perform immediately prior to the home games in Flushing, NY.

    Audition footage is currently being accepted and will continue to be reviewed throughout the 2008 season.

    PLEASE DO NOT PHONE OR VISIT SHEA STADIUM.

    Please send a DVD, CD, audio tape, or videotape demo to:
    The New York Mets
    Attn: Anthem Inquiries
    Shea Stadium
    123-01 Roosevelt Ave.
    Flushing, NY 11368-1699
  • How do I request a message on the scoreboard?
    Fan birthday and anniversary announcements are displayed on the Shea Stadium scoreboard during designated innings of each game. Requests are accepted by mail (only) at: New York Mets, Scoreboard Announcements, Shea Stadium, 123-01 Roosevelt Ave., Flushing, NY 11368-1699. The first 25 message requests received for each game will be displayed, subject to approval. The Mets will not approve messages that are commercial in nature, or that contain inappropriate language or nicknames. Groups that purchase tickets through the Mets Group Sales Office are eligible for a scoreboard welcome. For additional info or assistance in purchasing Group Tickets, please call the Mets Ticket Office at (718) 507-TIXX

    The following is a list of scoreboard announcement guidelines:
    · Only Birthdays and Anniversaries are accepted
    · We only accept the first 25 requests
    · We do not allow nicknames
    · All messages are subject to editing for space or content
    · We do not confirm scoreboard requests
    · There is no cost for scoreboard requests
    · Marriage proposals are not permitted
    · Welcomes are only available for groups of 25 or larger when the tickets are purchased through the Group Sales Office.
  • How can I find out about employment opportunities within the Mets organization?
    If you are interested in employment opportunities with the New York Mets please click here to check our online listings or email your resume to hr@nymets.com, or mail it to New York Mets, Human Resources, Shea Stadium, 123-01 Roosevelt Ave., Flushing, NY 11368-1699.
  • Are Kids' parties available at Shea Stadium?
    Children's parties (for kids up to age 12) include an in-seat visit from Mr. Met and the Pepsi Party Patrol, party favors, gift for the birthday child and scoreboard greeting. Limited availability for Friday, Saturday and Sunday games. Sold with best available game seating.
  • Is Mr. Met available for outside events?
    Yes, Mr. Met is available for appearances at birthday parties, community functions, business engagements and other special events. Please call (718) 559-3093 to book Mr. Met today. Click here for more information.
  • How can kids participate in the Mr. Met Dash?
    The Mr. Met Dash, presented by Nestle Drumstick, allows children 12 and under to run the bases at Shea after select games, weather permitting. The 2008 Mr. Met Dash dates are Sun., June 1; Sun., June 15; Sun., Jul. 27; Sun., Aug. 10; Sun., Sept.14
  • Is there a way to purchase promotional items?
    No. Extra items are used for other Mets functions and donated to charity events and functions.
  • Do the Mets offer gift certificates?
    Mets Money is a specially designed Shea currency available in denominations of $1.00, $5.00 and $10.00. It also makes a great gift for your favorite fan. Mets Money may be purchased separately or along with season, plan, group or individual game tickets. Click here for more information and to purchase online »