SanDiego.Padres.MLB.com

Group Facility Information and Policies

This information contains our policies and includes tips to make your experience as enjoyable as possible.

Group Facility Ticket Payment Policies:

When ordering a group facility, a non-refundable deposit of at least 50% is required to reserve the facility. The final non-refundable payment on all PETCO Park facilities must be received at least 30 days prior to the game. If you are purchasing within 30 days of your event, you must pay in full for the facility at the time of purchase. Please note when purchasing First Base Dugout Seats, full payment is due at the time of the order. All group facility ticket payments are non-refundable and non-transferable.

Tickets will not be printed or distributed until payment is made in full.

Treat your Tickets Like CASH!

Keep them in a safe place where they won't be lost, stolen or damaged. It is up to you to convey this important information to members of your group. Tickets that are lost, misplaced or left at home cannot be replaced or reprinted. If a member of your group does not have a ticket, a new ticket will have to be purchased based on the availability of Standing Room Only tickets in your facility.

Responsibilities of the Group Leader:

To protect your privacy and safety, as well as the integrity of your event, you are the only person with whom the Padres will conduct business regarding your event. It is important for members of your group to know this. Therefore, it is equally important that those obtaining tickets from you know that you are the contact-person and how to reach you. If your tickets are being resold to members of your group, it is up to you to collect individual payments and then make a single payment to the Padres. The Padres cannot accept individual credit cards or checks from the many individuals buying tickets from you.

Game Cancellations/Rain Outs:

While cancellations and rain-outs are extremely rare in San Diego, if your game is canceled or is rained out before being declared an official complete game, the members of your group must return their tickets to you. You, in turn, may return the tickets to the Padres for a refund or credit to your account. The Padres will credit your group account or issue a refund to you for the paid value of the tickets you return to us. You are responsible for any refunds to the individuals in your group. The Padres cannot credit your group account or issue a refund for tickets that have not been returned to us. The Padres will not issue refunds to any other individual presenting your group tickets. Individual members of your group may exchange their tickets for another game at the Padres Box Office, subject to any polices established for that game.

Food and Beverage: Should a game be cancelled or rained out after Food and Beverage has become available in your facility you will not be refunded or credited the full amount of the ticket value. Based on the length of time the Food and Beverage service (specific to your facility) was available Sportservice and the Padres will determine a fair amount to be deducted from the cost of your ticket for the food and beverage consumed. (Any unopened Beverages in Western Metal Party or Premium Suites will be credited or refunded.)

Count your Tickets Before You Distribute Them. Please Report Discrepancies Immediately.

Please make sure you have the correct number of tickets. When picking up your tickets in person, you must sign to confirm that your order is correct. If you are picking up a large number of tickets, please give yourself some extra time to verify your tickets before leaving the Padres Ticket Office.

Standing Room Only (SRO) Tickets:

Up to six (6) additional SRO's are available in every group facility. Please contact your Ticket Sales Account Executive or our Sales Operations Coordinator, Alison Glabe at (619) 795-5147 or aglabe@padres.com, at least 72 hours in advance of your game date to order additional tickets.

Friar Funds:

Friar Funds can be purchased in $5.00 increments through your Ticket Sales Account Executive. Friar Funds can be used at all concession stands at PETCO Park as well as the Padres Team Store located in the first floor of the Western Metal Supply Co. Building. Friar Funds need to be requested a minimum of 14 days in advance of your event. Friar Funds are handled as cash and cannot be returned or reprinted for any reason.

Group Processing Fee:

All group orders include a $15 processing fee, regardless if tickets are picked up at the Padres Ticket Office or if they are mailed via 2-day premium delivery service.

Contact your Ticket Sales Account Executive (619-795-5500)

Your Account Executive can answer any additional questions you may have and provide any assistance you may need with your event or you can call our Sales Operations Coordinator, Alison Glabe at (619)-795-5147 or aglabe@padres.com.

Most importantly, Have Fun!

We are committed to providing you and your guests an enjoyable sports and entertainment experience. Please contact us if we can be of help to you. See you at PETCO Park.