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Group Ticket Information and Policies

This information contains our policies and includes tips to make your experience as enjoyable as possible.

Group Ticket Payment and Return Policies:

Any group ordering 250 or more tickets or placing an order for $2,000 or more may pay a non-refundable deposit of at least 50% to reserve their tickets. Any group order less than 250 tickets or less than $2000 must pay in full at the time of the order. For groups putting down a 50% deposit, the final non-refundable payment must be received at least thirty (30) days prior to the game. The Padres have the right to release any reserved group tickets for resale if final payment is not received by this deadline. All groups are required to retain at least 90% of the tickets initially ordered and a minimum of 25. Any tickets that are not going to be used (up to 10% of the original order) must be returned at least thirty (30) days prior to the game. The Padres reserve the right to change the return date for group tickets based on ticket availability and demand for certain games. All group ticket payments are non-refundable and non-transferable.

If the return or cancellation of tickets brings your group size down to below the original discount level (e.g. less than 250 or 500), you must pay the higher per ticket price. You must pay for adjusted ticket prices before your tickets can be released or we will reduce your refund accordingly.

Please keep in mind that group tickets may not be exchanged for other games and they are not redeemable for the Padres Unused Season Ticket Games.

Tickets will not be printed or distributed until payment is made in full.

Responsibilities of the Group Leader:

To protect your privacy and safety, as well as the integrity of your event, you are the only person with whom the Padres will conduct business regarding your event. It is important for members of your group to know this. Therefore, it is equally important that those obtaining tickets from you know that you are the contact-person and how to reach you. If your tickets are being resold to members of your group, it is up to you to collect individual payments, then make a single payment to the Padres. The Padres cannot accept individual credit cards or checks from the many individuals buying tickets from you.

Game Cancellation/Rain Outs:

If your game is canceled or is rained out before being declared an official complete game, the members of your group must return their tickets to you. You, in turn, may return the tickets to the Padres for a refund or credit to your account. The Padres will credit your group account or issue a refund to you for the paid value of the tickets you return to us. You are responsible for any refunds to the individuals in your group. The Padres cannot credit your group account or issue a refund for tickets that have not been returned to us. The Padres will not issue refunds to any other individual presenting your group tickets. Individual members of your group may exchange their tickets for another game at the Padres Box Office, subject to any polices established for that game.

Pre-Game Facility Food and Beverage: Should the game be canceled or rained out after your pre-game food and beverage package has been made available you will not receive a refund or credit for any of the food or beverage.

Count your Tickets Before You Distribute Them. Please Report Discrepancies Immediately.

Please make sure you have the correct number of tickets. When picking up your tickets in person, you must sign to confirm that your order is correct. If you are picking up a large number of tickets, please give yourself some extra time to verify your tickets before leaving the Padres Ticket Office.

Treat your Tickets Like CASH!

Keep them in a safe place where they won't be lost, stolen or damaged. It is up to you to convey this important information to members of your group. If someone does not bring tickets to the game, they will need to purchase new tickets (subject to availability) at the ticket windows.

Ordering Additional Tickets:

If you need additional tickets for your event, please contact your Ticket Sales Account Executive or our Sales Operations Coordinator, Alison Glabe at (619) 795-5147 or aglabe@padres.com. If you are ordering additional tickets more than thirty (30) days in advance of the game your balance due must be at least 50% of your total order. If purchasing within 30 days of your event, you must pay for them at the time of order. Group tickets cannot be sold or paid for on the day of the event. Additional tickets can be purchased on your event day at the Advance Ticket Window at 'Day of Game' prices. (Subject to availability)

Friar Funds:

Friar Funds can be purchased in $5.00 increments through your Ticket Sales Account Executive. Friar Funds can be used at all concession stands at PETCO Park as well as the Padres Team Store located in the first floor of the Western Metal Supply Co. Building. Friar Funds need to be requested a minimum of 14 days in advance of your event. Friar Funds are handled as cash and cannot be returned or reprinted for any reason.

Group Processing Fee:

All group orders include a $15 processing fee, regardless if tickets are picked up at the Padres Ticket Office or if they are mailed via 2-day premium delivery service.

Contact your Ticket Sales Account Executive (619-795-5500)

Your Account Executive can answer any additional questions you may have and provide any assistance you may need with your event or you can call our Sales Operations Coordinator, Alison Glabe at (619)-795-5147 or aglabe@padres.com.

Most importantly, Have Fun!

We are committed to providing you and your guests an enjoyable sports and entertainment experience. Please contact us if we can be of help to you. See you at PETCO Park.